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Dealing with Conflict and Complaints
Posted on 2010-12-13
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More MTD Training, "" In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises. PLEASE INFORM ME IF LINKS ARE DEAD NO MIRORS!!!
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