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Audiobooks & Video Training Dealing with Conflict and Confrontation
Posted on 2010-03-15
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More Helga A. Rhode, "Dealing with Conflict and Confrontation: How to Keep Your Cool, Stand Your Ground and Reach a Positive Resolution" Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how. Program Highlights * The 2 primary reasons conflicts occur (and how to see them coming) * Why people become enemies, and how to break the cycles that lead us to hostilities * When conflict is good: 5 ways conflict can actually benefit you and your organization * When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying * When it's OK to give in ? and when you should stand your ground * How to "confront" people in a way that minimizes defensiveness and hostility * The best way to balance being firm with being conciliatory * Creative resolution: 3 surefire ways to break through impasses * Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage * The 5 classic conflict-resolution strategies, and the pros and cons of each
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