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Business/Investing Consumer Participation in Infrastructure Regulation: Evidence from the East Asia And Pacific Region

Posted on 2010-03-15




Name:Business/Investing Consumer Participation in Infrastructure Regulation: Evidence from the East Asia And Pacific Region
ASIN/ISBN:0821363808
Language:English
File size:1.6 Mb
Publish Date: 2005-12-13
ISBN: 0821363808
Pages: 60 pages
File Type: PDF
File Size: 1,6 MB
Other Info: World Bank Publications
   Business/Investing Consumer Participation in Infrastructure Regulation: Evidence from the East Asia And Pacific Region



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Consumer Participation in Infrastructure Regulation

However, regulators must take further actions to firmly move up the “ladder of consumer engagement,” from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.

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