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Amy Jo Kim, "Community Building on the Web"

There's been a marked shift in the philosophy of developing successful Web sites. The technologies (HTML, JavaScript, JavaServer Pages) no longer occupy left stage. Rather, functional objectives and the communities that grow up around them seem to be the main ingredient in Web site success. In her carefully reasoned and well-written Community Building on the Web, Amy Jo Kim explains why communities form and grow. More importantly, she shows (with references to many examples) how you can make your site a catalyst for community growth--and profit in the process. From marketing schemes like Amazon.com's Associates program to The Motley Fool's system of rating members' bulletin-board postings, this book covers all the popular strategies for bringing people in and retaining them.

Nine core strategies form the foundation of Kim's recommendations for site builders, serving as the organizational backbone of this book. The strategies generally make sense, and they seem to apply to all kinds of communities, cyber and otherwise. (One advocates the establishment of regular events around which community life can organize itself.) Some parts of Kim's message may seem like common sense, but such a coherent discussion of what defines a community and how it can be made to thrive is still helpful.

Read this book to help crystallize your thinking about community building, and to review strategies that work for real sites already. --David Wall

Topics covered: Strategies for designing Web sites around the needs of particular groups of people, attracting those people to your site, and motivating them to return frequently. Community identification, member profiling, community leadership, and organization (of information, time, and relationships) all receive ample coverage.

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Contents

Acknowledgments

Introduction

Calling all Community Builders

Why I Wrote This Book

How to Use This Book

Going Further

Chapter 1. Purpose

Building a Successful Community

CASE STUDY The Planning Exercise in Action

Articulate Your Vision

Chapter 2. PLACES: Bringing People Together

People Are Talking

Mapping the Territory

Zoned For Growth

Chapter 3. PROFILES: Getting to Know Your Members

Why Profiles?

Your Member Database

Creating a Persona

Evolving a Social Identity

Chapter 4. ROLES: From Newcomer to Old-Timer

The Membership Life Cycle

Welcome Your Visitors

Instruct Your Novices

Reward Your Regulars

Empower Your Leaders

Honor Your Elders

Chapter 5. LEADERSHIP: The Buck Stops Here

What's a Leader?

Unofficial Leaders

Official Leaders

CASE STUDY Power to the People: The Slashdot Moderator System

Manage Your Leaders

Chapter 6. ETIQUETTE: Rules to Live By

Develop Your Ground Rules

Enforce Your Policies

Evolve Your Rules

Chapter 7. EVENTS: Meetings, Performances and Competitions

Event Planning 101

Meetings: Bringing Groups Together

Performances: Up on Stage

Competitions: Members in the Spotlight

Chapter 8. RITUALS: Handshakes, Holidays, and Rites of Passage

The Power of Ritual

Personal Acknowledgments

Community Holidays

Passages and Transitions

Chapter 9. SUBGROUPS: Clans, Clubs and Committees

Why Subgroups?

Setting the Stage

Developing Your Official Program

Epilogue

thank you!

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