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Bhuvan Unhelkar, Abbass Ghanbary, Houman Younessi "Collaborative Business Process Engineering and Global Organizations: Frameworks for Service Integration"

This book is about achieving organizational synergy in an era of business which is rapidly moving towards electronic collaboration, providing clear definition of the next phase of this collaborative evolution of the Internet

Table of Contents:

Chapter I: Fundamentals of Collaborative Business

The Informative Stage of Internet Usage

The Transactive and Operative Stages of Internet Usage

The Collaborative Stage of Internet Usage and Business Intelligence

The Desired Evolution in the Collaborative Layer (Wisdom)

Current Collaborative Environment

Alternative Collaboration Models

Business-to-Business (B2B) Collaboration

Proposing a New Model of Business Collaboration

Challenges in Electronic Collaboration

Action Points

End Notes

Chapter II: Emerging Technologies for Business Collaboration

Mobile Technology

Mobile Web Services

Enterprise Application Integration (EAI) and Collaboration

Service Oriented Architecture (SOA) and Collaboration

The Role of SOA in CBPE

Influence of Web 2.0 and SOA on the CBPE Model

Action Points

End Notes

Chapter III: Global Collaborative Business

Understanding of Current Organizational Situation

Evaluating Critical Factors in Global Collaborative Strategic Vision

Developing Preliminary Strategic Vision for Global Collaboration

Settling New Global Collaborative Strategic Vision and Mission Description

Global Collaborative Business Elements

Global Collaborative Customer

Global Collaborative Supplier

Global Collaborative Employee

Global Collaborative Governance

Factors Affecting Global Collaborations

Company Maturity

Current Overseas Trade

Foreign Market Potential

Exceptional Overseas Demand for the Product

Demand for Look-Alike Product Abroad

Knowledge Capitalization

Knowledge Sharing

Market Expansion

Customer Service Enhancement

Risk Apportionment

Outsourcing

Legal and Tax Advantages

Level of Collaboration

Customer Relationship Management (CRM)

Supplier Chain Management (SCM)

Local – within the Organization

Management and Administration

Human Resources

Finance and Accounts

Purchase and Procurement

Sales and Marketing

Global Issues in Proposed Collaborative Environment

Enterprise’s Global Strategy

Global Environment Factors

Differences of Global and Domestic Strategy

Global Integration of Planning Procedures

Collaborative Global Product Viewpoint

Electronic Finance – a Definition:

E-Finance’ and Collaborative Global Business:

Electronic Finance and Implications for Related Collaborative Parties:

Marketing in Global Collaborative Business:

What is E-Marketing?

Driving Forces for E-Marketing Implementation:

E-Marketing’s Brought-About Benefits for Global Business:

Future Direction of E-Marketing and Related Implications for Global Business:

Action Points

End Notes

Chapter IV: Collaborative Business Process Engineering (CBPE) Model

Business Drivers

Technology Drivers

Business Clusters and Collaborations

Limitation of Current Collaborative Environment

Expectations of the Modern-day Collaborative Environment

Example of Current Collaborative Environment

Example of Expected Collaborative Environment

Influence of Web Services on Dynamic Collaborative Environment

Initial CBPE Model (Two Industries)

Comprehensive CBPE Model (Multiple Industries)

The Strategic Application of the CBPE Model

Dynamic versus Static Collaboration

Action Points

End Notes

Chapter V: Advanced Technologies and Architecture for Collaborative Business

Web 2.0 and SOA

Core Web Services Technologies

External and Internal Impact of Web Services

Web Services and Increasing Complexities of Interaction

Influence of Enterprise Service Bus in CBPE

Business Integration with CBPE

Influence of TOGAF in CBPE

Considering the Influence of Mobile Technology in CBPE

Action Points

End Notes

Chapter VI: Collaborative Web Based System (CWBS)

CBPE and CWBS

BPMN and CWBS

SOA and Web Services in CWBS

Collaborative Web Based System: An SOA-based Architecture

Collaborative Web Based System (CWBS) in Practice

Contents in CWBS

Financial

Customer

Planning

Production

Implementation

Impediments to CWBS Growth

Developing New Business Processes

CWBS Architecture

Data Structure

Application and Services

Interfaces

Registration of Prospective Members

Managing the Registration Contents

Process Service for Product Request

Action Points

End Notes

Chapter VII: Organizational Structure and Technology Adaptation

Collaborative Structure of Multinational Organization

Collaborative Structure of International Organization

Collaborative Structure of Global Organization

Collaborative Structure of Transnational Organization

Organization Structure in a Collaborative Environment

Technology Acceptance by Organization

Extending the Technology Acceptance Theories to Collaborative Business

Technology Adoption – Industry Feedback

Understanding and Discussing the Results from the Industrial Survey/Feedback

The Organization

Mobile Technology Information

Web Services Technology

Mobile Technology Information (Evaluation)

Web Services Technology (Evaluation)

Action Points

End Notes

Chapter VIII: Quality Assurance of The Collaborative Web Based System

Roles in the Testing Process for CWBS

Deliverables in the Testing Process for CWBS

Activities in the Testing Process for CWBS

Testing of CWBS in a Collaborative Environment

Action Points

End Notes

Chapter IX: Socio-Cultural Factors and Collaboration

The Connected Society

Social Impacts of Collaboration on Organizations

Specific Issues Related to Roles

Customers in Collaboration

Employees in Collaboration

Business and Environmental Factors in Collaboration

Changes in Economic and Social Environment

Cultural Features of Collaboration

Cultural Issues in Electronic Collaboration

Communications Gap

Social Incompatibility

Dissimilar Management

Social Challenges of Collaboration

Trust in Collaboration

Legal Issues in Collaboration

Security Issues Arising from the Collaborative Environment

Action Points

End Notes

Chapter X: Change Management in Collaboration

Stakeholder Analysis

Approach and Principles

Plan and Schedule of Collaborative Events

Applying Change Management Theories

Action Points

End Notes

Chapter XI: Case Study 1: A Security Organization (Medium Size Organization)

The Value of Long Term Collaborative Relationship for PRG

Identifying Potential Collaborative Business Processes

Difficulties Faced by MAC in Managing Collaboration

Implementation of CWBS

Requesting Staff (From other venues)

Advertising the Performed Services

Recruiting Staff

Diagnosis to the Collaborative Business Processes

Achieved Results

Exploring Global Collaborations for Perpetual Resources Group

Change Management in Perpetual Resources Group

Managing the Change

Managing Innovation

Applying the CBPE Model to PRG

Action Points

End Notes

Chapter XII: Case Study 2: An Energy Provider Organization (Large Organization)

Publishing the Service Required by Protect

Understanding Protect’s Collaborative Business Processes

Achieving Change

Managing Resources

Database Requirements

Software Components

Networking Architecture

Mobile Technology

Exploring Global Collaborations for Protect

Change Management in Protect

Communicating the Change Process

Utilization of CBPE Model

Recommendation and Suggestion

Strategic Decision Making

Implementation of Strategic Management

Imposing Strategic Marketing

Channel Management

Customer Relationship Management

Action Points

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