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Business Call Center Operation: Design, Operation and Maintenance
Posted on 2010-03-15
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More ISBN: 155558277X Title: Call left Operation: Design, Operation and Maintenance Author: Duane Sharp Publisher: Digital Press Publication Date: 2003-03-14 Every customer-facing corporation has at least one call left. In the United States, call centers handle a billion calls per year. Call left Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call left. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call left staff, and an analysis of the significance of the call left to overall corporate customer relationship strategies. A special feature of the book is its focus on call left case studies, describing a number of successful call left strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call left operation for your enterprise.
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