Technical Call Center Operation: Design, Operation, and Maintenance (155558277X)

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Author: by Duane Sharp
Publisher: Digital Press
Publish Date: © 2003
Pages: 303

This book describes the evolution of the call left, analyzes the technologies that have contributed to its growth, and describes the technology tools available. It also provides guidelines for the development and implementation of a call left as well as the management of the facility, and it strongly emphasizes the human factors that can make a call left a successful operation. This book also describes how call centers benefit businesses, how closely these facilities are related to the corporation's overall CRM strategy, and how technology and changing business trends are reshaping the workplace. These trends have resulted in more horizontal organizations, high-performance workgroups, empowered employees, and, in general, the ability of staff members to do more with less.

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	Business Call Center Operation: Design, Operation and Maintenance ISBN: 155558277XTitle: Call Center Operation: Design, Operation and MaintenanceAuthor: Duane SharpPublisher: Digital PressPublication Date: 2003-03-14Number Of Pages: 352 \| 3,4 MbEvery customer-facing corporation has at least one call cente ...
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	Business Call Center Operation: Design, Operation and Maintenance ISBN: 155558277XTitle: Call Center Operation: Design, Operation and MaintenanceAuthor: Duane SharpPublisher: Digital PressPublication Date: 2003-03-14Number Of Pages: 352 \| 3,4 MbEvery customer-facing corporation has at least one call cente ...
	Science/Engineering Guy W., Jr. Gupton: HVAC Controls: Operation and Maintenance Guy W., Jr. Gupton: HVAC Controls: Operation and Maintenance Pages: 339 \| PDF \| Dekker; 3 Sub (November 2002) \| ISBN 0824709225 \| 2 mb This handbook was written to serve as a complete and concise reference for those engaged in the operatio ...
	Science/Engineering Diesel Engine Transient Operation: Principles of Operation and Simulation Analysis Constantine D. Rakopoulos, Evangelos G. Giakoumis, "Diesel Engine Transient Operation: Principles of Operation and Simulation Analysis"Springer \| 2009-03-31 \| ISBN: 1848823746 \| 390 pages \| PDF \| 7,5 MBTraditionally, the study of internal c ...
	Study Call Center Operation: Design, Operation and Maintenance (Repost) Call Center Operation: Design, Operation and Maintenance Publisher: Digital Press \| ISBN: 155558277x \| edition 2003 \| CHM \| 352 pages \| 3,5 mb“This book is educational, easy to understand, and not only a must for call center managers ...
	Science/Engineering Safe Use of Oxygen and Oxygen Systems: Handbook for Oxygen System Design, Operation, and Maintenance Safe Use of Oxygen and Oxygen Systems: Handbook for Oxygen System Design, Operation, and Maintenance Publisher: ASTM International \| Pages: 150 \| 2007-01 \| ISBN 0803144709 \| PDF \| 1 MBThe purpose of this manual is to provide a practic ...
	Science/Engineering Safe Design and Operation of Process Vents and Emission Control Systems (Center for Chemical Process Safety) Safe Design and Operation of Process Vents and Emission Control Systems (Center for Chemical Process Safety): Center for Chemical Process Safety (CCPS) Wiley-AIChE \| ISBN: 0471792969 \| 2006-04-07 \| PDF (OCR) \| 336 pages \| 17.24 Mb Process ...

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