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Lectures on Numerical Methods in Bifurcation Problems
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
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六标准差管理体系 质量与工作流程再造
Posted on 2010-04-28
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六标准差系统二、六大主旨 以客为尊管理依事实并随时更新以流程导向主动积极管理 部门与外部沟通、合作 容忍失败追逐完美三、何谓六标准差 改变企业工作习性溶入日常工作精化产品和服务流程达成客户要求 内部进行文化改革 更佳的竞争力四、六标准差关键概念介绍 先了解公司现况以现有基础改善流程发觉核心流程优先改善衡量绩效 BPSBPI概念持续改善 ISO9001:2000精神五、何时引进六标准差系统 评估企业展望与未来发展当前绩效满意吗现有公司改善措施完善吗 公司竞争力如何竞争对手情形分析客户对公司评价六、切入点探讨 企业转型—扩大、改制、上市营运走下坡,市场占有率无法提升成本太高,利润降低管理干部能力难提升 本位主义与部门间协调困难 客户抱怨连连七、行动步骤确认核心流程与关键客户 判断客户需求—满意度调查、抱怨分析衡量现有绩效 安排改善措施—分析、判断、执行、考核 内部管理系统整合八、相关培训项目 学习性组织—从客户,外在环境中取得新信息和新观点,运用知识管理因应培训方向—实施员工角色所需的技能及新工作方法认真学习,不可只为证书实务式学习,现学现作卖培训用语要一般化,本土化,不可高谈阔论,不切实际用多样化学习方式—模拟、趣味、实际操作使培训成为日常工作—每季,每年必修之课至少每年培训30日九、确认核心流程与关键客户 公司流程名称列表讨论寻找核心流程重要客户发展为终身客户群 核心流程表单讨论 整合表单并考虑操作执行十、判断顾客需求 1、提供快速服务,顾客心声系统要发挥成效,以今天变化的速度,组织若不能耳聪目明,会在时运不济时才惊呼:到底发生了什么.
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