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Sue France, "The The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for All Secretaries, Pas, Office Managers and Executive Assistants"

The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all administrative professionals, PAs, secretaries and executive assistants. Written by an award-winning personal assistant, it deals with various aspects of these administrative roles and the skills required by them, including: relationship management, communication, confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization.

Summary: Business collections will welcome it

Rating: 5

The Definitive Personal Assistant & Secretarial Handbook packs in details for all management assistants, secretaries and executive assistants and covers everything from communication skills to organizing meetings and events, managing time, presentation skills, networking, and managing conflict on the job. It's a powerful survey offering concrete methods to help prioritize work and handle typical scenarios personal assistants face. Business collections will welcome it.

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