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J. Brian Heywood, «»

Both the title of this book The Outsourcing Dilemma and the sub-title The Search for Competitiveness deal with the most frequently asked question in business today: ‘How can we become competitive and remain competitive over all our business processes?’ My conclusion is that outsourcing is probably the answer, but it is likely to be a different type of outsourcing from what is generally practised today.

Outsourcing is not something that can be considered in isolation. It has become a major factor in commerce because the dramatic advances in technology over the last few decades have created an almost intolerable situation for everybody involved in management.

Managers in all organizations must now seek to achieve maximum competitiveness in performing all business processes. In order to do this, they must constantly evaluate the technology on offer and try to achieve performance improvements with what is usually a less than adequate internal skills base. Quite frequently, the need to bring about the desired change is both sudden and dictated by an external organization, for example, when supermarket chains began to demand that their suppliers utilized Electronic Data Interchange (EDI) systems. In these circumstances, the use of full-time external specialists through outsourcing has become an important solution to the problem of maintaining competitiveness.

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