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Tutorial The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A Soft Skills
Posted on 2010-03-15
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More The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills & 8220;Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you& 8217;ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you& 8217;ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers. From the Back Cover Get the communication skills you need for career success More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments. How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses
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