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-Service Science, Management, and Engineering Education for the 21st Century- ed. by Bill Hefley and Wendy Murphy

Service Science: Research and Innovations in the Service Economy

This book captures many of the results of this vibrant meeting. The papers in this book are presented in groupings around the development and maturation of the SSME discipline, SSME educational offerings and curriculum advances, and SSME research activities.

Contents

Preface

Executive Summary

Conference Summary: A View from Palisades

SSME DISCIPLINE

Legitimizing SSME in Academia: Critical Considerations and Essential Actions

Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

SSME, Operations Research and Education

A Designer's View of SSME

SSME—Let's Not Forget About Customers and Revenue

Psychology of the Experience: The Missing Link in Service Science

Challenges of Industrial Service Business Development

A Research Based Educational Initiative: The Institute for International Services Innovation at Trinity College Dublin

Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering

Actionable Process Theories: A Unique Selling Proposition for a Science of Services

Quality System Management and Education in Service Environments

Art of Service: Drawing the Arts to Inform Service Design and Specification

Service Science, Management And Engineering: A Way of Managing Sociotechnical Systems

A Service Logic for Service Science

The Service-Dominant Mindset

An Integrated Approach to Service Innovation

SSME EDUCATION

Moving the Service Science Concept to Curricular Reality

Defining a Curriculum for Service Systems Engineering

Educating The Service Manager in Europe—Assessing Gaps And Opportunities

Service Science, Management and Engineering Curricula and Research at NC State University

Bringing Service Sciences into the Curriculum

Strategy for Inserting SSME into the Undergraduate Experience at a Minority Serving Institution

Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University

Rochester Institute of Technology—Service Management

Getting Students Excited About Services: Providing a Context for Applying Their Newly Acquired Knowledge

Educating Services Science Leaders to Think Holistically About Enterprises

Services Research Collaborations: Beyond the Ivory Tower

Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece

A Master Program in Services Engineering and Management at the University of Porto

Engineering of Digital Services—A New Degree that Integrates Business Process and Information Engineering

SSME at Manchester: Bringing People, Business and Technology Together

A Research a Educational Framework for ICT/S Service Management

Education and Research of Service Science and Technology in Tsinghua University

The Current State and Development Plan of Research and Education on SSME in Harbin Institute of Technology

SSME RESEARCH

Services Science Journey: Foundations, Progress, and Challenges

Service Supply Chain In The Department Of Defense: Opportunities And Challenges

The Global Information Economy, Service Industrialization and the UCLA BIT Project

Data Support Design for Services Science Modeling

Process and Services Fusion Impact Assessment: SSME Findings from Industry Collaboration and the Need for Competency Centers

iLab.l: A Universitv-Industrv Collaboration to Enhance Health Plan Services

SSME: How to Solve It

Models, Contexts, and Value Chains for Services Sciences

Complexity and the Services Science Agenda

Service Science, Management, Engineering and eOrganisations

Towards Customer Centric Physical and Virtual Environment - Platform for Services

Constructing Service Machines—Global Sourcing of Knowledge-Intensive Services

Service Engineering of Call Centers: Research, Teaching, and Practice

Innovation in Services: From Service Concepts to Service Experiences

Service Beyond—Enabling Technologies to Boost Service Business

Bringing Service Design to Service Sciences, Management and Engineering

Research and Education of SSME in Japanese Universities

Service Science-A Japanese Perspective: Pitfalls and Opportunities

Services Science Empowers Next Generation MOT—Just-in-Time Innovation Management by Service Layer Integrated Strategic Road mapping

Research a Education in Service Economics a Management at China left for Service Sector Research (CCSSR)

CONCLUSION

Entreprenuership

Author Index

with TOC BookMarkLinks

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