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f Constraints

This book’s relentlessly practical techniques reflect several years of advanced IBM research and consulting with enterprise clients. Step-by-step, Ricketts shows how to apply them throughout your most crucial business functions...from project management to finance, process improvement to sales and marketing.

“There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently.” Chad Smith, Managing Partner, Constraints Management Group

“The information presented in this book is badly needed by service providers who struggle to balance supply and demand with their resources.” Carol A. Ptak, CFPIM, CIRM

Managing services is extremely challenging, and traditional “industrial” management techniques are no longer adequate. In Reaching the Goal, Dr. John Arthur Ricketts presents a breakthrough management approach that embraces what makes services different: their diversity, complexity, and unique distribution methods.

Ricketts draws on Eli Goldratt’s Theory of Constraints (TOC), one of this generation’s most successful management methodologies...thoroughly adapting it to the needs of today’s professional, scientific, and technical services businesses. He reveals how to identify the surprising constraints that limit your organization’s performance, execute more effectively within those constraints, and then loosen or even eliminate them.

This book’s relentlessly practical techniques reflect several years of advanced IBM research and consulting with enterprise clients. Step-by-step, Ricketts shows how to apply them throughout your most crucial business functions...from project management to finance, process improvement to sales and marketing.

Whatever your role in improving service delivery, processes, or profitability, this book gives you the tools to reach your goals...and go beyond them

- Identify, manage, and overcome your key constraints

- Five steps to uncovering and addressing the real obstacles to improved performance

- Optimize core business functions, one step at a time

- Improve the way you manage resources, projects, processes, finance, and marketing

- Implement TOC rapidly and effectively

- Get buy-in, deploy infrastructure, and provide the left IT support?

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