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Quality Assurance: ISO 9000 as a Management Tool

Posted on 2010-03-16




Name:Quality Assurance: ISO 9000 as a Management Tool
ASIN/ISBN:8763000180
Language:English
File size:1 Mb
Publish Date: October 1997
ISBN: 8763000180
Pages: 114 pages
File Type: PDF
File Size: 1 mb
Other Info: Copenhagen Business School Press
   Quality Assurance: ISO 9000 as a Management Tool

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Lee Davis,""

The ISO 9000 quality assurance standards have generated considerable interest and controversy in the business world. This is a critical evaluation of the effects of these standards, and it investigates the experience of both Danish and international firms. Central issues addressed include: whether the ISO 9000 standards have lived up to their potential; whether the benefits justify the costs; why quality assurance works better in some firms and organizations than others; and why the ISO 9000 standards enjoyed more success in industry than in the public sector. To structure the analysis, the book utilizes the economic concept of asymmetric information.



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