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Quality: A Critical Introduction
Posted on 2010-04-13
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Author: John Beckford
Publisher: Routledge (1998) Binding: Hardcover, 351 pages pricer: $170.00 ISBN-10: 0415181631 editorialreviews This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th-century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Features include: a complete introduction to quality; an in-depth review of the work of the quality Guru's methods, tools and techniques; international case studies drawing on public and private sectors; a tutor guide of OHP bases; and case studies, summarized key learning points and assignment questions. checked
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