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Technical Process Mapping, Process Improvement and Process Management

Posted on 2010-03-16




Name:Technical Process Mapping, Process Improvement and Process Management
ASIN/ISBN:1932828044
Author:Dan Madison
Publisher:Paton Press
Publish Date:August 12, 2005
Language:English
Pages:320
File size:6.4 Mb
   Technical Process Mapping, Process Improvement and Process Management

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  • Author: Dan Madison
  • Publisher: Paton Press
  • Publish Date: August 12, 2005
  • ISBN: 1932828044
  • Pages: 320
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:

* The importance of process

* Process mapping

* Key stakeholders’ roles and responsibilities

* The ten-step process redesign methodology

* Process improvement and creating the process team

* The four lenses of analysis

* Customer report cards, benchmarking, and best practices

* Process redesign case studies

* Design principles for process redesign

* Barriers to process redesign

* Becoming a process-focused organization

* Building cross-department process management

* Using information technology in process management
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