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Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (Business Desk Reference)
Posted on 2010-04-14
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Author: Career Press
Publisher: Career Press (1993) Binding: Paperback, 128 pages pricer: $10.99 ISBN-10: 1564141071 editorialreviews Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
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