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Perfect Phrases for Dealing with Difficult Situations at Wor
Posted on 2010-03-16
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k Author: Susan Benjamin Publisher: McGraw Hill Professional, 2008 ISBN-10: 0071597328 ISBN-13: 9780071597326 Pages:224 Format: PDF Size: 5 MB This book provides the left phrase for every situation...every time.No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control.If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: - handling criticism and being heard criticizing - picking up the ball when someone else has dropped it - getting credit for your project when an associate takes the praise; and - deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations...when you have "Perfect Phrases."
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