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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
Posted on 2010-04-28
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Author: Irwin Press
Publisher: Health Administration Press (2005) Binding: Paperback, 262 pages pricer: $71.00 ISBN-10: 1567932509 editorialreviews What patients want from care is far more than smiles and introductions. Managing Patient Satisfaction: Understanding and Managing the Experience of Care explains how to monitor the numerous factors that affect a patient
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