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Mediation For Managers: Getting Beyond Conflict to Performance (People Skills for Professionals)
Posted on 2010-04-13
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Author: John Crawley
Publisher: Nicholas Brealey Publishing (2002) Binding: Paperback, 256 pages pricer: $35.00 ISBN-10: 1857883152 editorialreviews A toolkit of exercises, case studies, and real-world examples that sets itself apart by focusing on getting mediation skills and the mediation process out of the classroom and away from the lawyers¡ªand directly into the hands of managers in the workplace where it is needed the most. Unlike most other books in this fast-growing field, MEDIATION FOR MANAGERS shows how to reduce conflict, avoid crisis, and rely on internal talents and resources rather than external litigators, arbitrators, and high-priced professional mediators. failed checked failed checked
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