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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Posted on 2010-04-14
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Author: Ronald J. Baker
Publisher: Wiley (2006) Binding: Hardcover, 208 pages pricer: $52.00 ISBN-10: 0471752940 editorialreviews Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. failed failed failed
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