Business Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations (0071590730)

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Leonard Berry, Kent Seltman, "Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations"

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

* Demonstrate how a great service brand evolves from the core values that nourish and protect it.

* Extrapolate instructive business lessons that apply outside healthcare.

* Illustrate the benefits of pooling talent and encouraging teamwork.

* Relate historical events and perspectives to the present-day Mayo Clinic.

* Share inspiring stories from staff and patients.

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Enjoy this great book! Brought to you by SMIRK

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	Science/Engineering Mayo Clinic Gastrointestinal Imaging Review Mayo Clinic Gastrointestinal Imaging Review Publisher:Informa HealthCare \| Pages:752 \| 2005-05-02 \| ISBN:0849397952 \| PDF \| 29.4 MBOffering four times the amount of imaging cases offered by competing texts, this reference stands as the f ...
	Science/Engineering Mayo Clinic Internal Medicine Review Amit K. Ghosh, "Mayo Clinic Internal Medicine Review"Informa HealthCare \| 2008-06-13 \| ISBN: 142008478X \| 1128 P \| PDF \| 9.8 MbProduct Description: Written by experienced faculty at Mayo Clinic, this Eighth Edition is a completely revised a ...
	Science/Engineering David Kiley : Driven: Inside BMW, the Most Admired Car Company in the World David Kiley: Driven: Inside BMW, the Most Admired Car Company in the World Pages: 320 \| PDF \| Wiley (2004-04-02) \| ISBN 0471269204 \| 1,7 MB "Driven" is an engaging read and offers a good historical overview...or case study...of a well-known ...
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	Driven: Inside BMW, the Most Admired Car Company in the World Author: David KileyPublisher: Wiley (2004)Binding: Hardcover, 320 pagespricer: $34.95ISBN-10: 0471269204editorialreviewsAn exclusive look at one of the world's most successful and controversial companies, and the mysterious family behind it ...

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