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William Bentley, Peter T. Davis, "Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond"

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuble case studies to illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in your IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly—it provides the evidence needed to build your case to upper management.

Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.

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	Technical Leaning Into Six Sigma : A Parable of the Journey to Six Sigma and a Lean Enterp Author: Barbara Wheat, Chuck Mills, Mike CarnellPublisher: McGraw-Hill TradePublish Date: 11 March, 2003ISBN: 0071414320
	Business Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and TransactionsMcGraw-Hill; 1 edition \| ISBN: 0071418210 \| 300 pages \| June 27, 2003 \| CHMBring the miracle of Lean Six Sigma improvement out of m ...
	Study Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Tra pic info:2007-04-20/1174503607_0071418210_origLean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and TransactionsMcGraw-Hill; 1 edition \| ISBN: 0071418210 \| 300 pages \| June 27, 2003 \| CHMBring the ...
	Business/Investing Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Publisher: McGraw-Hill; 1 editionLanguage: EnglishISBN: 0071418210Paperback: 300 pagesData: June 27, 2003Format: CHMDescription: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy ...
	Science/Engineering Lean Six Sigma: Erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma Lean Six Sigma: Erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six SigmaPages: 366 \| PDF \| Springer, Berlin; Auflage: 1 (28. Oktober 2008) \| ISBN: 3540850597 \| 11 MBKurzbeschreibungFür viele Unternehmen stellt sich ...
	Business/Investing Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL Robert Moeller, "Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL"Publisher: Wiley \| 2008 \| ISBN 0470170921 \| PDF \| 384 pages \| 1.73 MB"Having managed several dozen consultants assisting numerous clients to bec ...

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