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Lectures on Numerical Methods in Bifurcation Problems
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The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
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"Knowledge Services Management. Organizing Around Internal Markets" by Peter K. Mills, Kevin M. Snyder
Posted on 2010-04-13
|
More Service Science: Research and Innovations in the Service Economy It is the purpose of this book to present the fundamentals of designing knowledge service organizations. This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm. Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike. • | • Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services. Chapter 1: Defining Competitive Advantage in Knowledge Services Chapter 2: Understanding the Logic of Knowledge Service Sustainability: Customer Alliances Chapter 3: Building Advantage: Managing Customer Alliances by Professional Distance Chapter 4: Building Knowledge Advantage: Internal Market Imperatives Chapter 5: Building Advantage: Management by Mistrust in Controlling Empowered Proventure Workers Chapter 6: Building Advantage: Designing the left Structure for Knowledge Services Chapter 7: The Internal Promotion of Ideas Chapter 8: Conclusion • | •
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