IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern (0130191957)

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Author: Robert Matthews, Thomas DiPasquale, Anthony Tardugno

Publisher: Prentice Hall PTR (2000)

Binding: Hardcover, 208 pages

pricer: $49.99

ISBN-10: 0130191957

editorialreviews

This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.

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	Technical IT Services Costs, Metrics, Benchmarking and Marketing Author: Anthony Tardugno, Thomas DiPasquale, Robert MatthewsPublisher: Prentice Hall PTRPublish Date: 10 March, 2000ISBN: 0130191957
	Business IT Services Costs Metrics Benchmarking and Marketing
	Business/Investing Paul W. Farris, Neil T. Bendle - Marketing Metrics: 50 Metrics Every Executive Should Master Paul W. Farris, Neil T. Bendle - Marketing Metrics: 50+ Metrics Every Executive Should MasterWharton School Publishing \| 2006 \| ISBN: 0131873709 \| Pages: 384 \| PDF \| 2.08 MBFew marketers recognize the extraordinary range of metrics now avai ...
	Business/Investing Marketing Metrics: 50 Metrics Every Executive Should Master Marketing Metrics: 50+ Metrics Every Executive Should Master Publisher: Wharton School Publishing \| ISBN: 0131873709 \| edition 2006 \| PDF \| 384 pages \| 18,5 mbIn a category that suffers from a surfeit of books related to personal experienc ...
	IT Problem Management (Harris Kern Author: Gary WalkerPublisher: Prentice Hall PTR (2001)Binding: Paperback, 256 pagespricer: $39.99ISBN-10: 013030770XeditorialreviewsWhether you manage in-house or outsourced IT operations, your problem resolution processes may be the #1 fac ...
	Business Marketing Metrics: 50+ Metrics Every Executive Should Master Marketing Metrics: 50+ Metrics Every Executive Should Master Publisher: Wharton School Publishing \| ISBN: 0131873709 \| edition 2006 \| PDF \| 384 pages \| 18,5 mbIn a category that suffers from a surfeit of books related to personal experienc ...

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