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IT Problem Management (Repost)
Posted on 2010-03-16
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More IT Problem Management A text presenting specific improvements that can be made to Information Technology organizations in order to make them more efficient and to help them resolve problems quickly and effectively. Includes coverage of staffing and other human issues, better ways to create service level agreements, and much more. DLC: Electronic data processing--Management. No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence—and fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex, strategic solutions. IT Problem Management is the first single source for building world-class problem management processes. Drawing upon his extensive consulting e xperience, Gary Walker presents specific improvements you can make to achieve breakthrough results in any help desk or service left—in-house or out-sourced. Coverage includes: * Problem identification, customer validation, problem lo gging, service delivery, knowledge capture and sharing, and management oversight * The Immediate Response Model: accounting for problem variability, complexity, and volume * Detailed metrics for measuring your responsiveness * Bett er ways to create and use service level agreements * State-of-the-art tools for customer interaction, service delivery, and proactive monitoring * New Internet and knowledge base systems: empowering users to solve their own problems * The human side: staffing, retention, and motivation Download Links : | |
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 | Technical IT Problem Management Author: Gary Walker, Gary S. WalkerPublisher: Prentice Hall PTRPublish Date: March, 2001ISBN: 013030770X |
 | Study Gary Walker - It Problem Management Gary Walker - It Problem Management (Harris Kern's Enterprise Computing Institute) Pages:260 | PDF | Prentice Hall (März 2001) | ISBN 013030770X | 1,6 MB Whether you manage in-house or outsourced IT operations, your problem resolution proc ... |
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 | Technical Problem-Solving Strategies (Problem Books in Mathematics) (Repost) Problem-Solving Strategies (Problem Books in Mathematics) Publisher: Springer | ISBN: 0387982191 | edition 1999 | PDF | 414 pages | 15,3 mbPROBLEM SOLVING STRATEGIES is a unique collection of competition problems from over twenty major nat ... |
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