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It has been almost 10 years since I first set eyes on the installation of a Windows server–based computing operating system, and it has been true love (in the traditional geek-loves-technology kind of way) ever since. My introduction to Citrix WinFrame was very much a life-altering (or at least career-altering) experience, expanding my interests far beyond the simple life of application development to one of systems architecture and the design and implementation of server-based computing solutions. Even back then I saw the potential for the technology, not only in revolutionizing the way companies delivered applications to their employees but also in how IT staff supported that environment. Coming from the world of application development, I had a true appreciation of how difficult it was both to develop the applications for an organization and to roll those products out to the myriad of desktop hardware and software configurations that existed within every company, regardless of its size. .

Troubleshooting why the application installed and ran fine on one machine but not on another even though they appeared to be identical was truly a lesson in frustration. .

Needless to say I was excited and intrigued by the concept of server-based computing and the potential benefits to be had from providing the end user with a centrally managed, secure, and—best of all—stable environment within which to run their applications. Delivering a consistent computing environment to the user, regardless of their local desktop hardware and software configuration, was like stumbling upon an oasis in the middle of the desert. I saw salvation. .

After our project team used WinFrame 1.6 to build a 60-server load-balanced environment, spread across two distinct geographical locations, to successfully deploy a full desktop solution to over 2,000 call left and order processing staff, I was truly a believer. The fact that this little-known product from a small company named Citrix Systems had delivered so thoroughly on such a bold promise was truly remarkable. Considering the number of times we said, & 8220;Wow, it actually works,& 8221; I& 8217;m sure people thought that was our team slogan. .

Eight-plus years, three published books, and countless consulting hours later, I still am in love with this technology and continue to be impressed with the ways it can be used to deliver on the expectations of the companies that deploy the product and the end users who work within the environment. Certainly many things have changed since those early days—some good, some not so good—but one thing that remains the same is the truly impressed look on the faces of the IT staff when they see the technology work exactly the way it was promised. I& 8217;m pretty sure I had that same look back then, too. .

Having said all that, I must also say that an undisputed truth about computers in general is that they do not deliver solutions all by themselves. I have yet to see a software package pop out of a box, jump into a server, and configure itself while the administrator sipped coffee and reviewed stock quotes. Until that day, the ultimate success of a project still is dictated by the people tasked with the job, not the software or hardware deployed. .

Unfortunately, for every server-based computing project that succeeds, there is an equal number of projects that would be deemed far from successful. In most cases the list of problems are long and varied, but unfortunately—and whether justified or not—much of the blame falls on the administrators responsible for implementing the environment. Many administrators make the mistake of assuming that because they understand Windows and know how to administer a Windows environment, they& 8217;re adequately qualified to deploy Terminal Services. Truly, such thinking is a recipe for disaster almost every time. .

It doesn& 8217;t have to be this way. With a bit of planning and a lot of patience, any Windows administrator can successfully implement a Windows server–based computing environment. My ultimate goal in producing this book is to provide the knowledge, insight, and guidance necessary to achieve delivering a robust, scalable, and stable server-based computing environment using Microsoft Windows Terminal Services (2000 or 2003) and Citrix MetaFrame Presentation Server 3.0. .

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