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In the Age of the Smart Machine: The Future of Work and Power
Posted on 2010-05-28
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More A noted Harvard social scientist documents the pitfalls and promises of computerized technology in business life. System engineers and business process people will find a wealth of insights and case studies on how to make systems humane and usable. This is a must read. It explains how poor design can cause users to "fudge" their input to make them look good and explains the effects of human dissatisfaction as a result of poor systems design. or Password: 413301
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