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Health How People Tick: A Guide to Difficult People and How to Handle Them
Posted on 2010-03-15
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This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again. Book Info: Published in 2005 Published by Kogan Page Author Mike Leibling ISBN 0749443626 Size 0.43MB Alternative Link:
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