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Economics/Finances Empowerment: HR Strategies for Service Excellence (Hospitality, Leisure and Tourism)
Posted on 2010-03-15
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More Conrad Lashley "Empowerment: HR Strategies for Service Excellence (Hospitality, Leisure and Tourism)" 'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies DOWNLOAD FREE: Download Link (RULES))
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