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Employee Identity in Indian Call Centres: The Notion of Professionalism (Response Books)
Posted on 2010-04-14
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More Ernesto Noronha, Premilla D'Cruz, "" This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism;Â presents the lived experience of call left agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India. Links or
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