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Science/Engineering Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Posted on 2010-03-16




Name:Science/Engineering Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
ASIN/ISBN:1932378820
Language:English
File size:174 Mb
ISBN: 1932378820
Publish Date: 2005-11-25
File Type: PDF
Pages: 844 pages
File Size: 174 Mb
Other Info: American Media International
   Science/Engineering Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior



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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

The simply truth is that not all conversations are created equally - some are simply more important than others. Additionally, some are more confrontational than others regardless if those contentious talks are occurring within a team, organization or family environment. In the book, "Crucial Confrontations" the authors help the reader avoid the common mistakes and missteps that are built into issue-laden discussions. Soundview recommends this read because it provides useful information to handle a wide range of sticky confrontations including: medical errors, safety violations and cost-cutting mistakes. The book states that most organizations lose somewhere between 20-80% of potential performance because of botched volatile interactions. Such numbers need to be addressed, and this book can help show you how.

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