Science/Engineering Class Acts: Service and Inequality in Luxury Hotels (0520247817)

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Rachel Sherman "Class Acts: Service and Inequality in Luxury Hotels"

In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, Class Acts sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.

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	History/Military The Silent Service: Los Angeles Class H. Jay Riker, «The Silent Service: Los Angeles Class»Avon Books \| ISBN: 0380804670 \| 2001 \| PDF \| 416 pages \| 1.12 MBThe year is 1987. Military Intelligence has sent reports of an awesome new Soviet sub that no one in the West has ever se ...
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	Law & Politics Lyrics: Class War?: What Americans Really Think about Economic Inequality Benjamin I. Page, Lawrence R. Jacobs, "Class War?: What Americans Really Think about Economic Inequality" University Of Chicago Press \| 2009 \| ISBN: 0226644553 \| 160 pages \| PDF \| 1 MB Recent battles in Washington over how to fix America ...

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	History/Military The Silent Service: Los Angeles Class H. Jay Riker, «The Silent Service: Los Angeles Class»Avon Books \| ISBN: 0380804670 \| 2001 \| PDF \| 416 pages \| 1.12 MBThe year is 1987. Military Intelligence has sent reports of an awesome new Soviet sub that no one in the West has ever se ...
	Economics/Finances Complex Inequality : Gender, Class, and Race in the New Economy Leslie McCall, "Complex Inequality : Gender, Class, and Race in the New Economy"Publisher: Routledge \| 2001 \| ISBN 0415929032 \| PDF \| 228 pages \| 1.04 MBThe American economy is in good shape: profits are soaring, employment is expanding, an ...
	Business/Investing Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable ServicePublisher: Wiley \| ISBN: 0470457996 \| edition 2009 \| PDF \| 158 pages \| 1,1 mb What does it take to sell high-end luxury creations to the ...
	Class War?: What Americans Really Think about Economic Inequality Benjamin I. Page, Lawrence R. Jacobs, "Class War?: What Americans Really Think about Economic Inequality" University Of Chicago Press \| 2009 \| ISBN: 0226644553 \| 160 pages \| PDF \| 1 MB Recent battles in Washington over how to fix America ...
	Business/Investing Storming Las Vegas: How a Cuban-Born, Soviet-Trained Commando Took Down the Strip to the Tune of Five World-Class Hotels, Three Armored Cars, and Millions of Dollars Storming Las Vegas: How a Cuban-Born, Soviet-Trained Commando Took Down the Strip to the Tune of Five World-Class Hotels...Blackstone Audiobooks, Inc. \| ISBN: 143323369X \| 2008 \| MP3 \| 158 Mb Immediately gripping and thoroughly harrowing, S ...
	Law & Politics Lyrics: Class War?: What Americans Really Think about Economic Inequality Benjamin I. Page, Lawrence R. Jacobs, "Class War?: What Americans Really Think about Economic Inequality" University Of Chicago Press \| 2009 \| ISBN: 0226644553 \| 160 pages \| PDF \| 1 MB Recent battles in Washington over how to fix America ...

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