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Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.

This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.

Plan voice messaging designs, including active-active cluster pair and single-server configurations

Identify required equipment and codecs, and accurately size servers

Efficiently install and upgrade Cisco Unity Connection software

Perform non-Cisco integrations with PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)

Administer users and contacts with Cisco Unity Connection Administration, Bulk Administration Tool, AXL, and LDAP

Provide access via phones, the web, and mobile applications

Configure call, directory, and interview handlers

Implement dial plan components, including partitions and search scopes

Configure Cisco Unity Connection networking, including SMTP

Configure, implement, and use Voice Profile for Internet Mail (VPIM)

Create reports and perform real-time monitoring

Master tools for maintenance, backup, and disaster recovery

Implement advanced features, from SpeechView to SMS notification

technologies, plan and design converged networks, and implement network

solutions for increased productivity.

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