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Cisco CVP &Call Studio and CVP Training Videos

Here are some more training videos by Cisco

1. Hello World Script in CVP

This video describes how to create a Hello World application with the VXML Studio and play the Hello World prompt to the caller.

2. Set license on CVP Server 4.1.1

This video describes how to configure the VXML Server to use its license and how to get it up and running.

3. Activate Call Studio License

This video describes how to configure the VXML Studio to use its license and how to get it up and running........Click To Read More

4. Configuring a Dial Number Plan in ICM for CVP Blind Transfers

This video describes how to configure a dial number plan for CVP on UCCE.

5. Network Transfer

This video describes how to configure a network transfer with CVP on UCCE.

6. Basic Transfer to Agent

This video describes how to configure ICM to deliver a call to an agent.

7. Adding a Video Media Server Movie

This video describes how to add a video to the CVP Video Media Server.

8. Troubleshooting: Unable to Process Playback Request

This video explains some tips on how to troubleshoot the CVP Video Media Server when you receive the error message, Unable to Process Playback Request.

9. Collecting CUCM SDI and SDL logs with RTMT

This video shows how to collect Communications Manager logs for the purpose to troubleshoot with CVP.

10. Using MTP on SIP Trunk – Part 1

This video describes how to configure MTP for CVP call routing and when to use MTP resources.

11. Using MTP on SIP Trunk – Part 2

This video describes how to configure Communications Manager to work with SIP messaging and CVP.

12. Configuring Reporting Server through OAMP

This video describes how you would configure the Reporting Server via the OAMP console. It also describes how you would change the password on the Reporting Server if you do not have access to OAMP.

13. Writing Informix SQL Query with Where clause

This video describes how to create a SQL query on the Reporting Server database that uses a ‘where’ clause using DBAccess

14. Upgrading CVP Reporting Server

This video describes how to upgrade the CVP Reporting Server.

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