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Here are the content of the file:

01 – ITIL V3 Overview Introduction to the ITIL V3 Framework

02 – ITIL V3 Overview Certification and Benefits

03 – ITIL V3 Foundation Syllabus v4 2 Service Design Fundamentals

01 – ITIL V3 Overview Introduction to the ITIL V3 Framework

02 – ITIL V3 Overview Certification and Benefits

03 – ITIL V3 Foundation Syllabus v4 2 Service Design Fundamentals

04 – ITIL V3 Foundation Syllabus v4 2 Service Strategy Fundamentals

05 – ITIL V3 Overview Creating a Service Culture

06 – ITIL V3 Foundation Syllabus v4 2 Service Operation Principles and Functions

07 – ITIL V3 OSA Introduction to the Service Desk

08 – ITIL V3 OSA Introduction to Operational Support and Analysis

09 – ITIL V3 OSA Introduction to Request Fulfillment

10 – ITIL V3 OSA Request Fulfillment Process Interfaces and Challenges

11 – ITIL V3 OSA Introduction to Incident Management

12 – ITIL V3 OSA Incident Management Interactions

13 – ITIL V3 OSA Introduction to Event Management

* Open the enclosed SkillSoft folder then run OCMStart.cmd or clientOCMStart.exe to start the SkillSoft Course Manager and play the enclosed contents

Total Size: 486 MB

Compr.ISO:271 MB

The releases include the latest versions of SkillSoft Course Manager and the required SkillSoft content players. SkillSoft Course Manager will automatically create shortcuts on Windows Desktop and Start Menu when it is started.

If you Buy It at Lowest Price on Amazon

download two or more of our SkillSoft releases and would like to manage them with the same SkillSoft Course Manager, just copy all the enclosed SkillSoft folders to the same destination folder then start the SkillSoft Course Manager as

usual.

NOTES:

SkillSoft Courseware runs on 32- and 64-bit editions of Microsoft Windows 7, Vista and XP with the default 32-bit version of Internet Explorer, and requires the corresponding 32-bit Sun Java SE Runtime Environment (JRE).

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