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The popular A Certification program—now revised to cover the latest operating systems, including Microsoft® Windows® 2000—defines baseline knowledge and skills for IT professionals who support Intel-based personal computer hardware and software. In this updated A CERTIFICATION TRAINING KIT, Microsoft Press applies its proven competency-based learning format to A Certification exam preparation. Through a system of modular, self-paced lessons, you’ll master the intricacies of installing, configuring, networking, and troubleshooting personal computer systems in a professional environment. As you build these real-world technical support skills, you also prepare for the A Core Hardware and Operating System Technologies exams—making this kit your first step to career advancement! HERE’S WHAT YOU’LL LEARN: Core Hardware • Installation, configuration, and upgrading • Motherboard, processors, and memory • Printers and portable computers • Diagnosis and troubleshooting • Basic networking and telecommunications • Safety and preventive maintenance Operating System Technologies • Fundamentals—including structure and functions for Windows 9X and Windows 2000 • File, directory, and disk management • Installation, configuration, and upgrading • Application device drivers and Windows-based utilities • Diagnosis and troubleshooting • Internet access and network connectivity HERE’S WHAT’S INSIDE: • Comprehensive self-paced training that maps to the objectives for both A exams • Skill-building lessons that help you apply what you learn to the job • Summaries and end-of-chapter review questions to help gauge your progress • All the book’s content—plus demonstration videos—on CD-ROM NOTE: A Exam can also be applied to Microsoft Certified Systems Administrator (MCSA) certification.

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