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Lectures on Numerical Methods in Bifurcation Problems
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
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物流业质量手册
Posted on 2010-04-28
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(1)按照国际标准(ISO9001)建立、实施和改进质量体系,不断满足顾客要求和与物流服务有关的法律、法规要求,使之真正成为全体员工自觉遵守的行为准则。 (2)质量方针和质量目标是公司在质量方面所确定的方向和追求的目标,必须得到切实的贯彻执行。 (3)通过管理评审,对质量管理体系的适宜性、充分性、有效性进行正式评价,确保达到持续改进和顾客满意的目的。 (4)确保提供与建立和改进质量管理体系有关的必要的资源。 5.2以顾客为关注的焦点 在物流服务过程中,公司始终本着以顾客为中心的原则,通过顾客信息收集、分析处理、回访,尽可能准确地了解顾客需求;通过物流服务规范的实施,尽可能满足顾客需求,通过各类审核、评审、检查和改进,增进顾客满意。公司编制并实施《顾客要求及合同评审程序》,对顾客要求进行了解,通过《物流服务过程控制程序》提供满足顾客要求的服务,通过《纠正和预防措施控制程序》进行持续改进,不断满足并超越顾客要求。 文 件 名 (部分) 电子文件编码 ZLAL002 页 码 27-2 5.3质量方针 质量方针: 安全高效 方便及时 持续改进 质量方针注释 (1)安全高效 安全:我们始终坚持“安全第一”的生产和服务原则,确保顾客的货物或物品在运输、保管和交付过程中完好无损。如因责任造成货损货差,将向客户负责,并按规定赔偿。 高效:我们将运用现代化的科学管理技术和服务手段,充分利用完善可靠的网络运输及配送设备,实现高效率的管理和服务。 (2)方便及时 我们坚持“以人为本,以顾客为中心”的服务理念,“想顾客所想,急顾客所急”。通过完善服务网络,提供上门服务,努力为顾客提供最迅速快捷的服务。 (3)科技领先 我们将计算机技术应用于物流服务领域,建立网络交易信息系统和管理系统,为顾客提供快捷的通信和控制手段,足不出户,就能把握大好商机。 (4)质量方针是由经理会同管理层,广泛听取员工意见,制定并实施的描述公司质量的宗旨和体现质量管理水平的总的意图和方向的文件。
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