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Entertainment 中餐初级服务员营运手册
Posted on 2010-04-28
|
第一章 大厅服务员工作程序第一节上岗前的服务要求第二节 餐前短会第三节 就餐前的准备工作第四节 就餐期间的服务规范第五节 就餐完毕的结束工作第六节 现实问题
第七节 技能第八节 各种单据的基本知识第二章 厅房服务员第一节 厅房服务的特点 第二节 厅房服务员的工作程序一、 开市准备二、 迎客三、 客人进房后开位四、 客人点菜回来后的服务五、 上汤六、 上菜七、 巡台八、 客人吃完停筷时的服务九、 客人提出买单时的服务十、 客人要离开时的服务十一、 客人走后的收尾工作.
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