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IT Certification boooooooooooooks
IT Certification Programming Entity Framework, Second edition
IT Certification Programming C# 4.0, Sixth edition
IT Certification Fundamentals of Wireless Sensor Networks: Theory and Practice (Wireless Communications and Mobile Computing)
IT Certification Personal Networks: Wireless Networking for Personal Devices (Wiley Series on Communications Networking & Distributed Systems)
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IT Certification 190-834,Lotus 190-834, 190-834 Real Exam, 190-834 Certification
IT Certification Programming Entity Framework, Second edition
IT Certification Programming C# 4.0, Sixth edition
IT Certification Fundamentals of Wireless Sensor Networks: Theory and Practice (Wireless Communications and Mobile Computing)
IT Certification Personal Networks: Wireless Networking for Personal Devices (Wiley Series on Communications Networking & Distributed Systems)
IT Certification Programming WCF Services, 3rd Edition
IT Certification 642-736 practice tests
IT Certification Testinside 642-731 study guides
IT Certification Passquick CompTIA 220-601 Braindumps
IT Certification 000-436 exam
IT Certification 000-111 exam
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IT Certification Testinside 920-520 braindumps
IT Certification Testinside 1Y0-A05 braindump
IT Certification Testinside 000-921 braindumps
IT Certification Testinside IBM 000-233 exam
IT Certification Testinside IBM 000-113 practice exam
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IT Certification 190-834,Lotus 190-834, 190-834 Real Exam, 190-834 Certification
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IT Certification Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)
Posted on 2010-04-12
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More Wake Up Your Call left: How to Be a Better Call left Agent (Customer Access Management) In her introduction, Roseanne D'Ausilio states: "We have lots of talk covering technical information and training, software, hardware, new systems-a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!" This revised and expanded edition includes: A discussion of Y2K Updated statistics More managing workplace conflict A chapter for tech support staff Expanded references
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