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Lillian Hunt Chaney, Jeanette St. Clair Martin "The Essential Guide to Business Etiquette"

Which fork should you use to eat the salad at a business lunch? What does "business casual" really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment--and thus provide an edge in getting and keeping new business. The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the left foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations. Among other things, chapters cover: -Job Interviews -Business Dress -Office Politics -Written and Electronic Communication -Business Entertaining -Presentations -Travel -Meetings -Global Social Customs Special features include anecdotes of common faux pas, dos and don'ts, and checklists. In providing an overview of stand-out, get-ahead skills, The Essential Guide to Business Etiquette is an invaluable and handy reference for up-and-comers and established managers alike, as well as students of communication and organizational culture.

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