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Law & Politics Civil Protection Orders: A Guide for Improving Practice
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Intellectual Property Rights
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Imbalance of Powers
Law & Politics Rights of the People by Melvin Urofsky
Law & Politics The ABC of European Union Law
Law & Politics Aktuelle Probleme des Wissenschaftsrechts: Arbeitstagung anlässlich der Eröffnung des Instituts für Öffentliches Recht an der Juristischen Fakultät der Georg-August-Universität Göttingen
Law & Politics Hidden Slaves: Forced Labor in the United States
Law & Politics Discover Canada: The Rights and Responsibilities of Citizenship
Law & Politics How to Retire Abroad by Roger Jones
Law & Politics Living and Working in Australia
Law & Politics Introduction to International Relations: Theories and Approaches
Law & Politics Modern Law of the Sea: Selected Essays
Law & Politics Information Feudalism: Who owns the Knowledge Economy ?
Law & Politics Darkness: The Rise of the Russian Criminal State
Law & Politics Going to Live in Australia by Mary Neilson, Mathew Collins
Law & Politics The Accidental Leader: What to Do When You're Suddenly in Charge
Law & Politics Smash and Grab, Conflict, Corruption, and Human Rights Abuse In the Shrimp Farming Industry
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Intellectual Property Rights
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Imbalance of Powers
Law & Politics Rights of the People by Melvin Urofsky
Law & Politics The ABC of European Union Law
Law & Politics Aktuelle Probleme des Wissenschaftsrechts: Arbeitstagung anlässlich der Eröffnung des Instituts für Öffentliches Recht an der Juristischen Fakultät der Georg-August-Universität Göttingen
Law & Politics Hidden Slaves: Forced Labor in the United States
Law & Politics Discover Canada: The Rights and Responsibilities of Citizenship
Law & Politics How to Retire Abroad by Roger Jones
Law & Politics Living and Working in Australia
Law & Politics Introduction to International Relations: Theories and Approaches
Law & Politics Modern Law of the Sea: Selected Essays
Law & Politics Information Feudalism: Who owns the Knowledge Economy ?
Law & Politics Darkness: The Rise of the Russian Criminal State
Law & Politics Going to Live in Australia by Mary Neilson, Mathew Collins
Law & Politics The Accidental Leader: What to Do When You're Suddenly in Charge
Law & Politics Smash and Grab, Conflict, Corruption, and Human Rights Abuse In the Shrimp Farming Industry
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Law & Politics Lyrics: Emotional Labor: Putting the Service in Public Service
Posted on 2010-04-13
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More Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci, "Emotional Labor: Putting the Service in Public Service" Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling." Enjoy this great book! Brought to you by SMIRK
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